Matt B.

Very unimpressed with Ajia's communication skills and her attention to detail is trade school level at best. Very disappointed.

Picked up my car at Denver Airport. The rep at the counter asked where I was traveling and told me there are three tolls on my route, then asked me if I wanted to pay for those tolls in advance so I wouldn't have to stop at each toll. I only passed through two tolls my entire round trip which would have cost $7 had I chosen to stop but the (take)Advantage Rent a Car charged me $9.99/day ($39.96) for the ez pass. When I contacted Advantage about the rep lying, they told me I either needed to accept the $39.96 charge or they would charge me $25/toll I passed through for administration charges.
Then I looked at the gas charge. The rep told me they charge $2.27/gal which didn't seem bad to me. They charged me $42.16 which works out to 18.5 gals. Funny thing is the 2017 Malibu only has a 13 gal tank based on Chevrolet.com. When I complained about this they refunded me for 3 gals and told me they found another website that said the Malibu holds between 13-15.8 gals. Either way it isn't the 18.5 gals they billed me for.

To recap. Don't buy the EZ pass or prepay the tank of gas it is a scam.