Horrible, horrible company. I too fell for the Groupon deal. Ordered mugs mid-November hoping the would arrive in time for Christmas. Mid-January was the first time I contacted the company. Never got a reply. I sent several emails over the course of the next two months and never received any reply or acknowledgement. It is April 13th and I just received the mugs yesterday. How this company is still in business is beyond me. But please, if you are thinking of buying anything from them, find another company to use instead. Absolutely Sh!#$y business.