Matt H.

Bought a HJC helmet and extra mirrored shield. The internal Sun Visor doesn't work right and parts of the mirrored shield rubbed off after two cleanings. Admittedly I removed the HJC helmet decals so they won't accept a return (absolutely fair). But they won't honor HJC's 5 year warranty on RPHA Helmets. They say I modified the helmet so the warranty is void and HJC won't accept it. Warranty says, this warranty does not apply to any problems that arise from wearer's modifications, etc. When I called HJC to ask, they explained that since the Sun Visor is operated by an internal wire, taking off decals doesn't matter. They said Dennis Kirk can submit a warranty claim on my behalf to have it repaired by their distributor's warranty department. I called and e-mailed asking to speak to Travis the Supervisor but he won't call me back. Lol!

As far as the shield goes they said they'd send me a new one when they're in stock. I'm sure Ill never see it.

Out of curiosity. I e-mailed Revzilla and J&P to see what they would do with the same scenario and without hesitation they said no problem. A big departure from Sandy's tone filled e-mails.

This is quite honestly he worst Customer Service experience I've had in my life.

Don't just go else where. Run!