It took over 2 month to get my order. When I did it was not what I ordered. I emailed them and they asked for pics. After I sent pics they replied with an email saying it was close to what I ordered and it will work just fine. I told them I wanted a full refund because it was not exactly what I ordered and want to return it. They then told me I had to pay for shipping because I was returning the item because I did not like it and it was not due to them. Then when I emailed them back with screen shots of my order and what they sent. They just sent the first email over again. Thats all they have done is send the 2 emails over and over again. They refuse to refund my money or admit they sent the wrong item.
When I looked around online I found that this company has been sending knock offs and toys that look like the items they advertise. They never send what they sell.
DO NOT BUY FROM THIS COMPANY!
Dear Matthew G.,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
GearBest Customer Service Center