We went in after speaking to Sue over the phone and gelled instantly with her.
The shop itself is decorated with ideas and the consultation is so relaxed because Sue knows what she's talking about. We live quite a distance from the shop, so emailing has been our method of communication as well as phone calls- and Sue has really delivered for us.
I would highly recommend using Inspired by Script. I felt so relaxed amongst all of the other wedding plans with Sue and she helps at every point.