Matt S.

Used Stripe through Freshbooks recently. I normally just receive checks and cash from clients but due to Covid more clients want pay by Credit. I signed up for Stripe because I couldn't find WE pay on Freshbooks. Which is what we usually use other than Pay Pal. When I signed up it didn't mention anything at all about risk assessments and that I needed a social media account or that they hold on to 25% of your payment for 2 months because of a risk assessment because of what type of business. I was caught off guard! I am a general contractor custom build Finish Carpentry. I'm a small business. They have responded to me but will not close my account and give me $500 due to me. They keep saying it is to mitigate any disputes with customers who may want charge back. After 2 months they will reassess? This is BS and nonsensical as I an Bonded and insured and if a client is unhappy they call me and I work it out with them. I have savings to repay a client for any issues that may arise. After sensing documentation and telling them all this they still refuse to send MY money and close thia dreadful account! I now called Freshbooks for help and they have been great and agreed with me that this sis not seem right. I have contacted a lawyer about how they advertise the use of their service and fees and then suddenly they are emailing about risk crap. Ive never had a client request money back and my reviews are excellent and ive been in business licensed since 2014. Don't use them at all! Be careful! They will hold money based on a risk and give no details.