Matt W.

I ordered a carbon fiber PSM Dynamic Trunk Deck Lid V2 BMW M3 F8x 15-19 from Chris Kolodzinski at Vivid Racing. If you look on their website they do not offer a fiberglass option (ONLY CARBON FIBER) and fiberglass was never presented on the phone as an option. Yet, what I arrived at my house was a fiberglass version. I immediately called Chris on the phone and told him the mistake. He said he would contact PSM and get back to me. After a few days of not hearing back I tried to contact Chris via phone and email. No response. I tried Vivid Racing's main line and no one answered so I left a voice message to call me back about it. Weeks later I received an email from them asking me to rate them and provide a review. I emailed back and said I would like a refund and a shipping label to send them back the fiberglass deck lid I didn't order. Zero response. They charged me for something I didn't order, for something that is not even offered on their website, and made no effort to resolve their mistake. Of course I would highly recommend ordering products elsewhere. I have screen shots of my original chat with Chris and his quote on the carbon fiber version. They charged me $480 for a product I didn't order.