My daughter purchased a Valentino purse online a few weeks before a trip. On her 3rd day, the strap on her purse broke. After she returned home, we tried to return the purse. They wouldn't take it back because it was more than 30 days by the time she returned home. They offered me $50 in credit. Paid $199 for a purse that lasted 3 days. Will never ever order form here again. Terrible customer service.