Maureen P.

I booked a hotel in Mexico with them and when I got there the hotel was in the heart of the ghetto it was run down it said it had an ocean view there was no ocean. They put me on the 4th floor with no elevator and I have heart problems so I refuse to sign the paper I called book it right away and said they had to find me something else. That hotel cost me $400 until this day I have made over 15 calls and I have never had my money reimbursed. The next hotel they booked when I got there the guy couldn't find the reservation so I had to pay in cash for the first night. The next day the manager told me he found the reservation but it was booked for the same date but in the following year. They did make that correction. However their customer service is rude they will lie to you and you will not get any money back if you don't want to have a bad experience you might not want to book with them I wish I had of read the reviews first they don't have a one out of 5 review for nothing.