I see people saying they worked there and it was a good company. Well I sent in an iPhone 4S in good shape, it worked fine and had been gently used. No cracks, chips, etc. It was evaluated and HelloTotem agreed and said they would send a check. I received nothing, so I opened a support ticket. They said they would send another. I received nothing. They stopped responding to that and future tickets, emails, calls, etc. This was 18 months ago and still nothing. I did not try to rip them off, I was ripped off by these people.