Max S.

I originally booked a pick up for 4 pm on 16 Jul at the Florence Airport and was quoted 507.01 UR (which included a one hour wait time). Due to a possible flight delay, I changed the pick up time to 4:30 pm and the fare increased to 677.54 EUR!

We arrived on time at the Florence Airport and were picked up at 4:05 pm (within the one hour for the initial booking). Driver took us to Cortona. We booked the ride for transportation to our hotel which was the Monastero di Cortona - Hotel & Spa, Via del Salvatore, ******* Cortona AR, Italy.

Instead of taking us to our hotel, driver stopped at Piazza Garibaldi in Cortona and told us to remove our luggage and to use google maps to find the hotel (which was 1.2 miles away). We called the hotel and asked them to speak to the driver in Italian. The driver reluctantly drove us to Parcheggio piazza Mazzini (which was about 1,000 meters away from our hotel) and refused to take us to the hotel which was up a steep hill.

He was driving a Mercedes E sedan and said he would not drive us to the hotel. He left us on the side of the road with four pieces of heavy luggage, with no instructions on how to get to the hotel and said to use Google maps. We called the hotel and they called a taxi for us. A larger Mercedes Sprinter Van arrived (much larger than the Blacklane car) and they transported us to the hotel.

This experience was so bad that I canceled our later pickup (quoted at 301.07 EUR) and instead had the hotel arrange for car service. Same quality car (Mercedes E Sedan) for 230 EUR.

I have used Blacklane several times with no issue, but never again. Over charged, Over priced, and didn't get me, my wife and luggage to the contracted location.

By the way, throughout the week, we used local car services (Mercedes E Sedan) and they all were able to locate and drive to our hotel. I have plenty of photos to prove it.