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I filed a few complaints on Dhgate about thieves using their platform. Dhgate doesn't do anything against thieves. What dhgate do is make the thief to pay a fee for breaking their policies. Then the thief share (pay the fee) the stealing money with Dhgate and the thief receive green light from dhgate to continue ripping off customer. Everything is ok for dhgate after they received the share part of the stealing money. Now you know how dhgate make 140 million since opening in 2004. Dhgate love thieves and protect them.
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Hi Mayra D.
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com