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I ordered a dress from the website indicated for the color to be specifically as shown on the picture 4 days after the payment was made they notified me that the color I had selected was unavailable they sent new pictures of the dress in a different color for me to review I approved the new color when I received the package in the mail I was extremely satisfied with the poor quality in the material this I contacted customer service they informed me that the best they could do was to reimburse me for 10 percent of what I paid honestly I would not pay anything for that dress I know find myself with no dress for my event that will take place in 3 weeks as well as less money on my account save yourself the trouble and waste of time
I ordered a dress from the website indicated for the color to be specifically as shown on the picture 4 days after the payment was made they notified me that the color I had selected was unavailable they sent new pictures of the dress in a different color for me to review I approved the new color when I received the package in the mail I was extremely satisfied with the poor quality in the material this I contacted customer service they informed me that the best they could do was to reimburse me for 10 percent of what I paid honestly I would not pay anything for that dress I know find myself with no dress for my event that will take place in 3 weeks as well as less money on my account save yourself the trouble and waste of time
Tip for consumers:
DO NOT ORDER FROM HERE POOR QUALITY MATERIALS THEY DO NOT SHIP THE DRESSES THEY ADVERTISE
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Hi Mayra, We're sorry to hear you weren't satisfied with your experience! We have checked your order. We find our customer service team have contacted you to change the color of the dress which color is red. And you saw the photos of this dress in red and accepted it. Those photos of the dress that you send us shown the color is red and same as the picture. If you have further question, please contact our customer service. We completely understand your frustrations and will do our best to help. Please continue to work with our customer service team, and we hope to resolve this issue promptly. Email: service@hebeos.com