They have become a terrible company to do business with. When they can't assist you, they hang the phone up. They said to do sp and chat with an agent, the so called agent is not available. They made the process so complicated for you to hoop up to a monitor, for what. What caused my system to go down in the first place. I think they create the problems to have people call them to keep them in business. Hopefully, people will soon leave and use someone else. Why was money with a company that does not want to help with support-they SucK!