NIGHTMARE. I was looking at bouquets and called their 1800 number to be sure my order would be delivered on time and at the location of my event that was rented for it. The guy on the phone assured me it would be done as I instructed; I remarked that no one would be there to receive the order other than the time I indicated; so with him on the phone, I placed the order, I typed this instructions on the order as he suggested. Nothing went right: the delivery people started calling me at 8:50 a.m.; they were at the place to drop off the bouquets; they contacted me; and no one wanted to be responsible for the mess. Nothing arrived as I instructed; at the end, they did leave the flowers. At my arrival, the bouquets were horrible, and I paid for the premium sizes, There were only a few small flowers, nothing like the full arrangements with beautiful big roses and flowers like you see in the pictures, seems like someone has had the flowers running around on their truck all day long. Terrible experience; next time I will order from local shops.