Thumbnail of user mcapucini1

Matt C.

East Coast

Contributor Level

Total Points
80

1 Review by Matt

  • The Outnet

2/16/24

I have placed 16 orders with this company and they ship right away. The return process is great and they even offer exchange.

But the customer service is the WORST. In the year that I have shopped I have called customer service 4 times and 3 of those times they were useless and a waste of time. I am not asking for extreme requests. But they have literally been a waste of time.

So if you shop here the product is what it is. But don't expect any human contact.

Tip for consumers:
I have placed 16 orders with this company and they ship right away. The return process is great and they even offer exchange.

But the customer service is the WORST. In the year that I have shopped I have called customer service 4 times and 3 of those times they were useless and a waste of time. I am not asking for extreme requests. But they have literally been a waste of time.

So if you shop here the product is what it is. But don't expect any human contact.

Products used:
Coats, pants and Jackets

Service
Value
Shipping
Returns
Quality

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