I have placed 16 orders with this company and they ship right away. The return process is great and they even offer exchange.
But the customer service is the WORST. In the year that I have shopped I have called customer service 4 times and 3 of those times they were useless and a waste of time. I am not asking for extreme requests. But they have literally been a waste of time.
So if you shop here the product is what it is. But don't expect any human contact.