Michael B.

I have ordered from Touch of Modern several times and have spent nearly $50,000 or so is my best guess as I have purchase expensive time pieces from them over the years. They started out quite good and were timely with the purchases. In the last approximately two years they have fallen down considerably. They say that things will be shipped in 2- 4 weeks and then it goes months and they don't reach out and give updates. It is hard to find where to reach them and then they respond very slowly or say that the order is in process which gives not valuable data. Then after two - three follow-ups the package finally arrives. I have not had real issues with any quality of the products, but customer service leaves a lot to be desired with delivery timeliness and communication.

I will seriously reconsider ordering from them in the future as this is getting very old and disappointing as I like many of their products.