Mckinzie S.

I ordered just a simple fire table and what I got was not even close in the design. I told them I wanted an exchange and they said "here's your return label and we can issue you a refund" they wanted me to buy a new box (because I cut my box open with a box knife and they don't have a box I can return in) and send it back because they "don't do exchanges"
So now I'm stuck with a product I didn't even order but paid for because I'm not spending money on a box so I can send this back and it's too heavy for me to take to a shipping store anyways. I asked for a partial refund and I'll just keep the incorrect item and they said "we sent you a return label and your refund can be processed 4-7 days after we receive the return" so I don't know if they even read my email. I asked them to call me to talk to customer service and they said they just email. DON'T DO BUSINESS WITH THIS COMPANY! Glad I didn't buy more!