I've been buying shoes here for around a year. I run a lot, so I've already purchased several pairs for myself and husband. I'm currently in Northern Wisconsin and needed a new pair so I ordered a new brand to get shipped to me. I tried them on in the house and within the house immediately HATED them. I have since returned them and was first charged for return shipping (extremely annoying). Now, I'm being charged as the shoes are worn and they have "stains" on them. See picture below for the worn shoes with stains. Fortunately, running shoe stores are easy to come by in our area so I will be cancelling our membership and going elsewhere. A true membership allows you to walk around in your shoes and return them.