Megan W.

When I buy online, I pretty much plan on not returning it. If I want the option to return shoes, I'll buy from DSW.
So I can't speak on the customer service end of 6pm, but I do know that I've always gotten great quality items for awesome prices.
$30 Northface backpack anyone?!

Julep SUCKS. Seriously.
Subscribed to get my first box free and that was all fine and dandy until I tried to cancel.
Called, canceled, got no confirmation email.
Called, hold, voicemail.
Called, hold, voicemail.
Didn't get ahold of someone for weeks, and when I finally did, they canceled and I STILL never got a confirmation email.
Long story short, I had to have my credit card company put a stop payment request for all charges coming from them and they FINALLY canceled my subscription.

The nail polish isn't even that nice either. And the stupid eyeliner smudges like nobody's business.

Received an email about how I was a member for a full year and therefore got a $10 off coupon. The fine print didn't state anything like "cannot be used with other offers", "minimum purchase amount of $30" or ANYTHING like that.
So I tried to buy a clearance shirt, didn't work.
To test, tried to apply the code on a full-priced shirt, didn't work.
Waited on hold only to talk to a lady who blabbered about how it can't be used with any other offer blah blah blah.
However, now when I try to use it, it works fine. Except there's no longer free shipping!
I probably won't even use the code now because shipping is $10.

Always buy thinking that you can't return it, because you probably wouldn't be able to if you wanted to.

Everything about DSW is fantastic. GREAT coupons with no minimum purchase amount, and you can combine them. Free shipping if they don't have your size, easy returns, friendly workers. I prefer shopping here and would even pay more to shop here because I've had nothing but great experiences. Fortunately, they have great prices too!

They charged me twice when I only got 1 confirmation email. Also tacked on a cute little $12 shipping fee when shipping was supposed to be free.
Emailed immediately and they refused to cancel my order.
On to disputing the payment with my credit card company!