Meghan E.

My husband and I were in the process of moving and tried to ship a mattress through UPS. We had vacuum sealed it and everything. Of course they damage it in shipping, then they remeasure it and hit us with a 1.4k charge. It was one day late, when they delivered it they opened our door and dumped it in. We called them and complained about the damage and the charge they said they would pick it up the next day. Needless to say it was not picked up but they charged us anyway. We called them again to have it picked up. Supposedly they are going to dispatch someone to have it picked up on Monday. They have already charged us AGAIN. Their customer service skills are terrible, they charge you for their blunders and then call you stupid when you question them. It's not like I was shipping anything special, it was a light mattress, even I a 5'7 woman could lift it fairly easily on my own.
Just do yourself a favor and don't ship with UPS