I ordered 5 children's books 11/24/17 and received them all by 12/13/17. I contacted them twice about my order and both times they replied quickly. They use vendors to fulfill their orders and I think sometimes the vendors are not communicating properly with the BD with what they actually have in stock. Anyway shipping is FREE and my order came for England (I live in the states) I will be using BD vs. Amazon, unless I need a book quickly! Super happy with Book Depository!