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I bought a metal shelf and it arrived pretty much mangled - one whole side smashed. Sent it back immediately with their return label - tracking said the got it over a month ago, they say almost 3 weeks ago, and they STILL won't refund my $. They just ping pong you between departments and then email saying wait another 5-7 business days. They're basically out there stealing money.
Tip for consumers:
They continually obfuscate until you give up
Products used:
Bookshelf
Mel A.'s review of Tillys earned 2 Very Helpful votes
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