I had members for my 2 boys in Burnsville, MN. After one year I wanted to terminate my service coz we were moving. Customer Service insisted that I should freeze my account and gave me his email address to proceed once I travel. I sent email but no reply. After 3 month they have been still taking money from my account then i was told by his supervisor that the email service doesn't even work. I requested to terminate my service again and to be refunded. It took another 2 month to sort out after going back and forth. I was insulted and humiliated by the customer service and his supervisor was aware he didn't even apologize. All I asked was to deactivate my membership and refund the money that was withdrawn from my account with out my approval. At last I had to call USbank to block them. So don't do direct payment if you have to deal with LA fitness. Once you want to cancel it is a huge deal to get rid of them.