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I had a really disappointing experience with the service. I paid to expedite my son's birth certificate, but it never arrived. Every time I called, they claimed they had everything they needed and that the delay was at the state level. After a year, I went to the county and discovered that my paperwork was never resubmitted. The customer service representatives gave me conflicting information and ultimately just told me to contact the state myself. It was a frustrating and ultimately fruitless experience. I would advise others to save their money and go directly to the county.
Tip for consumers:
save your money
Products used:
went to the county directly
Mold Law was a lifesaver for my family. We lived with black mold in our apartment for months, and our landlord refused to do anything about it. The city and the health department didn't help either. Mold Law was the only one who listened to us and took our case seriously.
They worked with us to build a strong case against our landlord, and they found us a local attorney to represent us. There were a few transitions along the way, but Mold Law always kept us informed and reassured us that they were taking care of us.
In the end, we settled our case for just under $100,000. This money allowed us to move to a new home and get the medical care we needed. We are so grateful to Mold Law for helping us get our lives back on track.
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Possibly the worst company. I ordered birth certificates for my children 7 weeks ago (order...
Still waiting on my refund. Don't go with this company. I've called numerous of times and they...
Hello, Melba.
We sincerely apologize for the disappointing experience you had with our service, and we appreciate you bringing this matter to our attention. We understand the frustration caused by the delay in receiving your son's birth certificate, especially after opting for expedited service.
It's crucial to clarify that waiting times can vary based on the state and the specific health department office processing the request. While we make every effort to ensure a smooth and timely submission, the processing time is solely under the control of the health department, which holds the authority to issue certificates.
We regret any conflicting information provided by our customer service representatives and understand the frustration this may have caused. We strive to improve our communication processes to avoid such issues in the future.
Upon learning that your paperwork was not resubmitted, we understand the added frustration this must have caused. We want to assure you that we take this matter seriously and will investigate the internal processes to prevent such incidents from recurring.
In the meantime, we advise you to directly contact the health department office to inquire about the status of your request and seek clarification on the delay. They will have the most accurate information regarding the processing of your son's birth certificate.
Once again, we apologize for any inconvenience you've experienced. If there's anything we can do to assist you further or provide additional support, please do not hesitate to contact our customer support team.
Thank you for bringing this to our attention, and we appreciate your understanding.