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Melinda G.

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Experience: Clothing & Fashion, Shopping, Health

Member since September 2020

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1 Review by Melinda

Target
9/13/20
I am writing this review based on an experience I had at the Target store in Anaheim Hills California on September 12,2020.
I bought a movie from this store that did not work. I had been looking all over town for this particular movie and was so glad that the store had it. When I got home to look at the movie the movie did not work. I called the store and the associate told me to bring the movie back for exchange. I went back to the store to return the movie. When I got home I had the same problem with the movie again this movie also did not have the digital copy inside.

I was a little frustrated so I decided to call the store manager. I spoke to Target Manager Daniel and explained the problems I was having with the product. Daniel was very polite and insisted upon making my shopping experience better. He told me he would go look for the movie in the store and test it himself to see if it worked. He said he will call me back once he tested the movie.

Daniel called me back to confirm the movie worked. Daniel also said he would leave the movie at the Guest Services counter so it would be there when I arrived. I had already made two trips to the store and wasn't really in the mood to make a third but I really wanted the movie so I decided to go get it. When I arrived the movie was at the guest counter and Daniel came out and greeted me and apologized that I was having problems with the movie. During this time there was a homeless lady at the counter she she was asking if someone could call her a Lyft or Uber so that she could get home to Los Angeles. Daniel took the time to help her by letting her know he would make the call for her.

Daniel went above and beyond to rectify the situation he took the time-himself to find me the same movie, test the movie to see if it worked, called me to verify this before I came back to the store and had the movie waiting for me at the guest service counter when I arrived. To top things off he took the time to come out to the guest counter to greet me and he helped this lady. I left the store feeling better about the purchase. I just want to thank him and the guest services associate that was on that afternoon and evening for the awesome customer service. I feel it was a great effort to promote service recovery and high quality customer service. I was really impressed with the way Daniel helped that lady.

It's really nice to see someone showing compassion to someone less fortunate especially during this time we are in due to the pandemic.

Daniel took the time to make sure I was satisfied and not dissatisfied. I am 62 years old and and It's hard for me to get around. I shop at this Target store quite frequently. I just want to say thank you for all that you do, your dedication to service and for helping me with my shopping concern
Sincerely, Melinda

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