I ended up purchasing my own return label because they will deduct $10 from your refund if you use their prepaid return shipping label. Tracking number shows the shoes were returned a week ago and no refund yet. Emailed them, have not received a response. I even called and got voice mail. I'm just going to go through paypal to get my refund. I got receipts so don't try and clame this wasnt a purchase through your website. DO BETTER