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Awful customer service and products from CY studio designs.
My complaint: I recently purchased a necklace for my daughter and the heart charm was tinted gold and the lettering was rusty. I am not satisfied with the product at all.
CY Design Studios response: That's a stainless steel charm - think kitchen sink, there is no reason for it to turn. Perhaps it was exposed to humidity or something during shipping? Can you try polishing / buffing with a cloth? It should be bright silver.
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