Melissa L.

Penney's has never been a top notch store, but over the years it has gotten worse (mostly as far as staff & quality of product). Now, inconvenience adds to that. Returns use to be taken anywhere in the store. Now you have to go upstairs to make a return. It does not appear that there is any place to actually pay for an item upstairs; only the one checkout downstairs. So there is one person taking the returns/exchanges. There were 5 people ahead of me and just as many behind me when I finally left (no one very happy in line). There are also no fitting rooms open on the second floor where they have dresses, bras, etc. You have to go downstairs to try anything on according to the return person. Is that ridiculous?! I know stores are trying to save money, but there is a point that the consumer says enough already & I'm at that point. What a strange and inconvenient set up they have in addition to their other detractions. Will not be going there again (Bayshore NY). MB