I put in the correct shipping information on the website when placing the order, but the shipping confirmation did not contain the full address information I put on the order. I had to chase the delivery guy down to prove it was supposed to come here. When contacting customer service TWICE in the days before the shipment was out for delivery, I received NO response. Still haven't. Haven't even opened the package the bike came in yet, so I don't even have an answer for the product itself.