Mel U.

I have ordered from several Asian webshops, and although I can say that none of them are perfect, I can say that Fashion4us is THE one website I've had the worst experience with.

Although it is quite normal for wholeshipping sites who do not stock their own products, to have a certain difficulty in giving information about the stock of their items, Fashion4us seems to contact these suppliers once every two weeks or so as their information is worse than I have ever encountered. Also, they do not give you information when you view your order on the status of your items. You can NEVER see whether it is ready for shipment, or whether the item has yet to arrive at their company.

Out of my order, originally consisting of 6 items, 4(!) items have been canceled. One of these items had a shipping time of 1 to 3 days and you would expect to hear something within that time limit, however this item got canceled after 8(!) days while here I was thinking that item would be mine.

My advise would be to never order from them, as the great clothing you have in your shopping basket will probably never even get close to your house. In order to strengthen this opinion, I can say that a friend of mine who ordered from them had 50% canceled out of her order, meaning that it is not something which only happens once in a while but is a common practice for this website.

I can mention one positive thing about their website, which is that when an item gets canceled you can add new items yourself without having to e-mail the staff. However, this was probably done as their specialty is canceling customers' items, thus making this on their website would give them less work in the long run.

Now, would I hate them merely because I am not getting the clothes I ordered at that time? I don't think so. As my order was taking a long time, and because I wanted to get it earlier on and be done with this company, I wanted to cancel a few items in my order. If they can cancel items, I can do the same, right? Well... no. I have sent 4 e-mails with the items I would like to cancel, and coincidentally they seem to reply very late to these type of e-mails as if filtering the world "canceling".

So when I finally received a reply, they told me that some of the items had already arrived at their warehouse (Wait, what? Those items had a shipping time of 22 to 28 days? You get that but you don't get my skirt which would ship in 1 to 3 days? I am not following the logic of this company now) and that they would need to send it back (they don't have a place to temporarily store items?). And that if I still wanted to cancel them, I would need to pay $5 per item for shipping costs (and they cannot send it in one package for $5?).

Interesting. But this story gets even more interesting in fact, as my feeling of hate and anger towards this company increased more and more, of which its employees have sent e-mails in a language which cannot be counted as English… I figured I would agree with their $5 costs per item. Of course it is a waste of money, but I would see it as buying my way out of the scam which is called Fashion4us. So I e-mailed them that I was willing to pay $5 per item.

Perhaps not expecting that I would agree to it, they now have e-mailed me once again and SUDDENLY have different reasons for not being able to cancel these items.

I quote from the e-mail I have received
"As you know there is some difficulties here. We just moved the warehouse from the old to a new bigger one, that 200 miles away. Due to this move, we are not able to cancel your items anymore.

To compensate for you, I am willing to give you some store credit for for free for your future orders.

At this point, we can not cancel your items anymore as its already booked a while ago. We are sorry for the inconvenience and promise this will never happen again after this warehouse move."

Oh yeah, first you cannot cancel because I need to pay shipping costs and suddenly a new problem arises? There is something fishy about this company, that is for sure. Even if it were to be true, why would I as a customer need to face the consequences of them moving to another warehouse? Fashion4us should solve this themselves and not let their customer pay the price. And why would I want store credit which I can use on items which I will never be getting in the first place?

My only advice to any of you can be: never EVER buy from Fashion4us. Not only is the chance of receiving an item you ordered as slim as it can be, their English is lacking which complicates the communication with them and lastly their customer service is as bad as it can get.