Mel w.

I am an online shopper and have been for years. Pretty Pink Princess is the only online store I have had a problem with.

After making a purchase I received no tracking details and only got the details after I contacted them a week later. I then found out the parcel was delivered and signed for by someone I did not know. I wrote to Pretty Pink Princess explaining this and they told me it was not their problem but to contact Royal Mail (the delivery company).

I then contacted Royal Mail who informed me that the sender had to make a claim. I then informed Pretty Pink Princess that they needed to make the claim as sender. Pretty Pink Princess said they would do so and get back to me.

2 months passed and I received no contact from Pretty Pink Princess. When I eventually contacted them, I was told that they had made the claim and I needed to check with Royal Mail as to the ongoing investigation, however, they did not give me a claim number.

I then contacted Royal Mail who informed me that they would be happy to investigate and give a refund, but that Pretty Pink Princess had not made any claim whatsoever. Since then Pretty Pink Princess has ignored my emails requesting them to make a claim to Royal Mail in order that I am refunded.

This company it's not trustworthy or reliable.

If my package really did get sent they badly dealt with the situation.

Do not shop with Pretty Pink Princess UK.