Not surprised to see the poor ratings. Supposed to be a Christmas gift. It's now Jan 11th - the shipping changed and now it shows it "will be" delivered yesterday! No way to reach anyone by phone. Service online just says if it shipped they can't do anything. So now what? I have to pay shipping twice so I can return it to you? No! FedEx is a mess. Find another carrier. Horrible service! You're in FL. I'm in AZ. Inclement weather where?
You need to find a better way to communicate with your customers.