Helen R.

Money gram closed my online account for no apparent reason. Their excuse is that their security system was uncomfortable processing my last transaction. While unable to give me specifics details when and where the last transaction was made. While insisting that I proceed with future transactions in store. The last transaction I know I made was in store. Which means that my online account got closed due to me making an in store transaction. While they insist I make any future transaction in store. Unable to provide details for closing my account other than security reason, no details on what raise the red flag when I sent money to my fiancée in store using MoneyGram. I'll stop using MoneyGram and I'll recommend Western Union.

I did not authorize any transaction to send money. On the 12th of October 2020 while I was still asleep a transaction was made on my PayPal account in the amount of $680 and $20.02 in fees. This amount was sent to someone whom I have no idea/connection/relations with what so ever. And transaction was sent as Friends and Families. PayPal was contacted 1 hours and so many minutes afterward. I contacted my bank first since I saw the transaction on my bank account. PayPal was contacted as soon as I realized the transaction was through PayPal. PayPal denied my dispute saying that my transaction was not unauthorized. Not considering the facts I have already told them. PayPal did not send me any notifications of suspicious activity logging in on another device until 10:48 AM PDT. While transaction was process at 09:16 AM PDT while I was asleep. I would stop using PayPal as they can denied and send your money where ever they want and say it's families and friends to whom you're sending too. They sent me two emails. One stating they denied my dispute due to it not being unauthorized. And the second one, stating that they cannot investigate into this matter since I filed it with my bank and not with them. I'll never use PayPal or any of it's affiliated business partners.