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Company was to deliver 30 boxes of flooring and 1 piece of trim. I had to contact Estes on multiple occasions to get a delivery date scheduled. I was given 2 dates for appointments, but my merchandise did not arrive on either date. They finally arrived on the 3rd date, but did not have all of my purchase. Prior to delivery, I was given very specific directions on how to accept my delivery and to inspect my purchase before the driver left. The driver refused to wait for me to inspected the delivery and left before we could get the boxes open. He also forged my name on the receipt that I was accepting the delivery in good condition. Since he forged my name, this is causing problems getting the company we purchased the flooring from to address the damaged property.
Tip for consumers:
Make sure you get names of people you talk to and don't sign anything if you didn't receive exactly what you ordered.
Products used:
Still waiting to see if they find our missing merchandise.
Salespeople were polite and very helpful. After they received payment, the delivery company made 2 appts for delivery and neither was correct. When they finally showed up, they lost one item and the flooring was damaged. The driver left before we could inspect shipment and forged my name on paperwork, stating I received shipment in good condition. I have been attempting to resolve this issue with Fastfloors for 2 days, but they will only communicate by email. Now they are refusing to acknowledge the damage because the driver forged my name. Upon opening the boxes, most of the planks were chipped in ALL 30 boxes of flooring. Purchase 2/12/21; delivery 3/9/21
Tip for consumers:
The initial purchase was fine and I thought I was getting a good deal. If the product wasn't damaged, I probably would not have any issues with the company.
Products used:
Attempting to purchase flooring. Unsure how issues with damaged and missing merchandise will be resolved.
Meredith hasn’t received any thanks yous.
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Empty.
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Hi Meredith, we would like to help look into this for you. Can you please email us at DeliverySolutions@estes-express.com with your 10-digit PRO tracking number? Thank you.