Meribeth B.

My mother ordered some products from Easy Comforts. When her order came they had signed her up for their "Easy Comforts Rewards Buyers Club Membership" at a charge of $24.99. She DID NOT sign up for this. She filled her order form out by hand and did not keep a copy of any kind. So it was our word against theirs. In their fine print, "Easy Comforts Rewards Club Membership is non-refundable". We decided to let this slide since it was going to cost us more when they took off the discount and added the shipping. In the flyer that is attached to her card, it states that it includes free shipping AND handling. The handling was charged. Since she now had a member card (that she didn't even want in the first place) I asked for them to remove the handling fee since that is included in the membership. I was told by "Manuel" in customer service that handling is not included. I read to him from the card that it covered shipping and handling, he just refuted it and said it didn't. We were at a standoff. So we got stuck with a membership that we didn't want but were falsely charged for, and then had to pay for the benefits they say are included in the membership. Customer Service was NO help. This is a company that preys on the elderly and will scam them any chance they get. I attached photos that show the print. Just stay away from this company!