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I've had the same experience as many. They intentionally inflate your order during the checkout process. I alerted them within minutes that I only wanted 2 and they said they couldn't help me, that I'd need to return them. What they never say is that the returns have to go to Lithuania. They have a whole system of manipulating reviews and falsifying reports. They post publicly about how they want to help and then offer the same gaslighting garbage about returns. This is a business practice for them, not a mistake.
Tip for consumers:
They try to manipulate ratings by lying in public about solving customer complaints.
Merlin C.'s review of Derila earned a Very Helpful vote
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Dear Valued Customer.
We deeply regret any inconvenience caused by the recent situation and want to assure you that we are taking it seriously. We understand how important it is for you to receive quality service from us, and we are committed to resolving the matter promptly. To assist us in investigating the issue, we kindly request the following information from you:
- The email address you used to place the order.
- Your order number.
- Your full name.
We will use this information to identify your order and investigate the matter thoroughly. Please send us an email at support@derila.com with the above-mentioned details, and we will respond to your query as soon as possible.
We appreciate your patience and understanding as we work to resolve the issue. Our team is fully committed to ensuring that you receive the best possible service from us, and we will do everything possible to make things right.
Thank you for choosing us, and we look forward to hearing from you soon.
Best Regards,
Customer Support at Derila