M G.

Stay away! Don't make the same mistake I did. He started off as a seemingly nice guy who gave me a good rate when I switched to Allstate for Milewise. It seemed to be the best plan for me since I work many hours from home, and I barely even have time to drive my car. In addition, I have a great driving record (no issues at all) and live in a safe area.

That good rate lasted a year. Then my rate increased by 32% (with no explanation), and then another 36% six months later. When I called to discuss the increase and mentioned that his wife (who works there) was unable to give me a good explanation for the previous 32% increase, he flew off the handle, told me that I could say anything about him, but not to touch his wife! He then told me to take my business elsewhere, and he hung up on me. I was going to take my business elsewhere, anyway, because I'm tired of being ripped off. But I thank God that I saw his true colors before I had to file any kind of claim with him because I can only imagine what a nightmare that would've been!

I guess I'm supposed to just sit here quietly, with a big smile on my face, and let him drastically increase my rate every six months. Never. He was very rude and extremely unprofessional instead of calmly answering my questions. He loves to say, "We don't set the rates." And he actually had the nerve to tell me that I have the best rate! But the clincher was the explosive anger after I mentioned that his employee (who happened to be his wife) was not helpful. I couldn't believe he was the same guy I dealt with when he sold me the policy. Horrible.

So I filed a complaint with the SC Department of Insurance because I had already spoken to them previously, and they told me that those increases were quite steep. Then I switched immediately. I was able to get much better coverage for both my home and car...for better rates...a zero deductible for my car (full coverage)...and with another company that consistently rates above Allstate in all the rankings, and which unlike them, has excellent customer service. So I'm very thankful that this horrible experience (the worst I've ever had with an insurance agent) spurred me to immediately switch to something better, and I'm so happy that I did!