I gave them all the required documents to open an account (with those same documents I have opened accounts at skrill, neteller and many other KYC sites), and they kept telling me that they are "copies" somehow. They couldn't explain what they meant when I asked them. They implied that I had "edited" the documents. Their customer support is also quite rude and doesn't ever read what you write in the emails.
There are much better providers out there than this. Avoid them at all costs.