Michael B.’s Reviews of American AF & more

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American AF

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“AAF Nation”

7/13/18

• Updated review

*UPDATE*
After messaging AAF Nation on Facebook they apologized and sent me a store credit to make up for the mishap. I do appreciate the gesture and suggest anyone with issues reaches out to their FB account as whoever manages that seems to be more capable & care about customers. Email support is not helpful whatsoever.

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“AAF - Solid Products, Terrible Execution & Existent Support”

7/12/18

• Previous review

Wonderful products, terrible execution & support. Spent ~$100 and I feel like I got scammed out of my money. Here's the timeline of what happened to me:

- June 21: ~$100 worth of merchandise ordered for the 4th of July.
- June 28: I reach out to AAF support as I'm concerned my items won't make it in time (for the 2nd consecutive year). AAF support says, "I can say that you'll definitely receive [your items] by the 4th of July. That I can promise you."
- July 2: I reach out to AAF support when I finally receive my tracking info which says my items will arrive on 7/6. AAF support says they will respond in 24 hours.
- July 5: After 3 days of no response I again reach out to check in on the status of my request and request for manager assistance
- July 7: AAF support responds and lets me know that they will escalate to a Customer Support Manager and will respond in 24-48 hours
- July 11: Emailed again after 4 days after to see what is going on as the 24-48 window for a response has more than passed.
-July 12: Stopped responding to all support emails from me

Ryan D. – American AF Rep Over a year old

Hi Michael,

Please check your email, we already sent you a resolution regarding your concern. Let's see if the resolution will work for you.

Thank you.