Michael C.

I submitted an old resume for a tune-up. It had all the information needed, but I just needed a little polishing, and a couple of updates, i. E. change of address, phone numbers.
What I ended up with, was a resume that looked like a sixth grader's attempt at professional writing. There were grammar problems (tense did not always agree), "strong points" were worded awkwardly; "good at prioritizing".
Some job skills were missing, and a skill I do not possess was added.
Even though I submitted current contact info, they still used the old address.
The price included a cover letter, and follow up thank you letters. I never received either, even after reminding them, three different times.
To top things off, the writer asked for an extension, twice.

At first, they offered to have my resume re-written by a more qualified writer.
I was under the impression I was hiring a qualified writer, to begin with.
After contacting resumeplanet.com, and voicing my dissatisfaction with their product, they sent me an email, claiming they reviewed my complaints, and admitted that I had valid reason to be upset. They were willing to offer me an 80 percent refund.
80 percent.
They are 100 percent responsible for the unacceptable product, and breach of contract, but they are only willing to refund 80 percent.

The product(s) are dismal, and their refund policy smells like a political scandal.

It is in your best interest to avoid resumeplanet.com, and find a reputable company that takes responsibility of your time and money, 100 percent.

I had my resume reviewed by Katie Warren a few days ago. I appreciated her critique, and suggestions for improvement. I had a couple of questions about formatting, and wanted to know if I could edit the finished product, after TopResume completed a rewrite of my resume.

Three separate times I asked these questions! Never got an answer. The only replies I received were pushy sales tactics.
Mrs Warren made it quite clear that TopResume wasn't interested in working with me, or for me. They are only interested in working my wallet.
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Whitney E. [TopResume Rep] Hi Michael, We are so sorry that that was your impression. You can absolutely edit the finished product after we complete a rewrite! It is delivered in a Word document to facilitate that and future edits. Please let us know if you have any additional questions and we'll get you taken care of.
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The above is the reply I received from TopResume, after I posted a negative review on SiteJabber.
Here is the problem with TRs response. THEY are sorry that I have a negative impression. What they should have said, is; We apologize for GIVING you that impression. Them being sorry that I have a bad impression, insinuates that my skills at detecting less than reputable business practices, are lacking.
Lest anyone think Im play a game of semantics, remember; TopResume is in the business of using words to market an individual and his or her skills. Instead, they are trying to cover the mistakes of their overzealous resume writers.
If the product is a good as they say, then they wouldnt have send a barrage of email solicitations.