Michael C.

I paid $7,500 to Energy Solutions Direct, 6076 Park Blvd N., Pinellas Park, FL *******, (ESD) on Feb 8,2023 for one battery to store excess solar energy produced. ESD solar came to install it and wanted to split the electrical panel between the whole house generator and the solar battery. I said that is not what I had asked for. I asked specifically for one battery to store excess solar power generated, and not break up the electric panel because I have a whole house generator. The salesmen, Mason Kelso came back and said they forgot to look up the code and could not install only one battery to store excess solar power generated, they had to install two batteries. I said that I was not interested in two batteries because that is not what I had asked for. I had asked for one battery to store excess solar power produced. I said I was not interested in two batteries and wanted my $7,500 deposit back. ESD solar refuses to return the $7,500 deposit although it was completely their fault.

The tech support is the worst tech support in the industry. The tech support is handled by incompetent, lazy people that know nothing about Vector Vest. These are glorified phone operators that are only capable of re-set the password. If the software is not working correctly, they tell you to shut down and re-start several times, and if it still does not to work to try the next day. They refuse to transfer you to a computer expert to solve your problem. If there is incorrect stock information on the software, they say they know nothing about the inner workings of the software and have no interest in correcting it.