I wanted to move some limited partnerships from PIMCO to Madison. It took a year! Untrained employees sent me the wrong forms repeatedly and then used that as an excuse. I could not access cash in these accounts because I was not sure where they were in the transfer process.
Also they have no idea how to handle paying the IRS for UBIT in an IRA or a Roth. They were late in getting me the forms, and they do not know how to EFTPS system.