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Seems like they send their worst shoes to online customers.
I purchased a pair of sneakers online because I cannot afford to get the store, which is 19 miles from where I live, but when they arrived, they were the wrong design. What's worse, the shoes they delivered are my least favorite design of the entire line. So I naturally wanted to exchange, but their policy is all exchanges must be done in store. Well, i still can't get there, so then u want to return... but to return i must pay for insurance of lost items.
I chose to spend money with them because they had the most affordable options for someone with so little money that they cannot even afford to get to the store. In return they have only cost me money and remorse by ending up with a product that I absolutely did not want in the first place. I'll remember them forever and if anyone ever asks, their online store is a true scam.
Tip for consumers:
Do not order online. They reserve their last desirable shoes for online shoppers because they know that getting to their store if far away will prevent exchanges and forcing people to pay for mail insurance and tracking number keeps us from don't return. They know that either method will cost us additional money beyond the initial purchase that they "messed up." If we pay the money to fix the issue, we cannot afford to purchase another pair of shoes from somewhere else. They are taking advantage
Products used:
Bought sneakers but received the wrong color all together
Michael J.'s review of Rack Room Shoes earned 5 Very Helpful votes
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