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I filed a claim for my hot water heater on October 7th. This company takes between 1-3 business days to make EVERY single decision. EACH STEP. I was assigned a technician the 9th. I was unable to reach the assigned tech. I was assigned a new tech, but he was a plumber and said I needed an electrician. I was charged a second fee of $80 to start a whole new claim (even though I clearly stated that I didn't have ANY idea what the issue was). The new tech was scheduled to show but never came. A guy showed up to diagnosis the problems and I'm STILL waiting for any resolution. I have paid $160 and waited 3 weeks. It is now October 26th. This company is horrible. Use UHP instead. Wish I had...
Tip for consumers:
This company takes DAYS (usually 2-3 business days) to make ANY decision (or assign a tech) for EACH step. The process is endless and irritating. I will NEVER use this warranty company again (for future homes). I will NOT be renewing my plan.
Products used:
I filed 2 claims (and paid $240) and I have had NO resolutions to speak of yet (now going on 3 weeks).
Michael M.'s review of Liberty Home Guard earned 2 Very Helpful votes
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CAUTION: This company does not want you to read H10 Limits OF LIABILITY of their terms and...
RUN and HIDE. They dragged my claim for 2 weeks just to tell me they're denying it and offering...
