Mike

So far so good. :)

Stay away. Outsourced call center to try and help me. Messed up the order, charged me for extra shipping but order was still only standard shipping, had a problem with my billing address where they needed additional information from me but never reached out until I inquired about where my order was. After waiting a week, she told me that the verification process / remainder of order processing would take another 5 - 7 business days. I said to cancel the order and she did. I explained that I would very much like to give them the chance to explain their side of the story, they declined. I asked to be transferred to a supervisor, they said there wasn't any available. I said, "I'm getting ready to write a review on this experience, is there anything you would like to share", she did nothing to try to retain me as a potential customer and said, "Have a good day" click. Haven't dealt with service this bad even if I was buying something far less **AIRQUOTE** luxury. Dumpster fire of a company.