Michael M.

I ordered 2 matching mattresses and box springs 8 wks ago. The delivery was scheduled for today amd when they got here, they only had one of the mattress sets. My delivery order and conformation said 2 of each would be delivered today. The delivery men were stumped. When I called the delivery company they said they would research it and call me back, waited all day amd ever heard anything so I called US mattress and told them what happened, they said they would look into it & call me back within 72 hours. They've had my thousands of dollars for eight wks! I've never had anything like this happened to me before.
It's Unacceptable! The delivery people took our 2 old mattresses, and since we only received one set, we are short an entire bed. I wish I had ordered from a reputable large store instead of this online sham which was only $200 less for the same items at a well known store. I strongly suggest you do not order anything from this company.