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I have been attempted to cancel my "subscription". Used the online cancellation instructions but received an email saying I could not cancel online, and I am required to cancel only through their "Online Chat" which does not work. Tried on both my phone and laptop with the same results. Finally found a number to call through my bank, but MetroFax is not longer providing live support. In my view MetroFax is a dishonest company with no way to cancel service. I recommend never doing business with MetroFax. Reading the Company's response to negative reviews is like a broken record. Nothing gets resolved, just do not care, MetroFax has your money.
**********UPDATE***********
1 Feb 2021: Sent email to "Fiona M" as she requested. Company has not responded, acknowledged or cancelled my account per my verified request. Next step I have taken has been to prepare a complaint with the Federal Trade Commission, Federal Communication Commission, California Attorney General and the FBI to investigate if MetroFax is committing credit card and wire fraud.
Tip for consumers:
Do not use MetroFax.
Products used:
One time sending of a fax that took a long time to be sent.
Michael M.'s review of MetroFax earned 5 Very Helpful votes
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Hello Michael,
This is not the impression we wish for you to have. We do provide direct online cancellation to all U. S monthly account holders. We do also provide direct mobile App support, email, and Social Support. I am unsure as to why our live chat support link was not working for you as this is tested throughout the day. Kindly email the Social Team at socialsupport@metrofax.com and we will be happy to assist you and resolve this matter for you.
Many Thanks,
Metrofax Support Team