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Michael M.

Contributor Level

Total Points
80

1 Review by Michael

  • Custom Offsets

8/25/22
Verified purchase

I got the wheels, they were scratched all to crap due to whomever packed them did not put them in boxes. The delivery service placed all wheels face down on the pavement. Now, it may not have been customwheels fault, it could have been all the deliver service. But it is just annoying that I have take wheels to a shop and have them take tires off and place on new wheels when they ship. So, my advice is to request that the DO NOT ship with R&L carriers.other then that, customwheels did try to make things right as fast as they could. It's just really frustrating and a let down is all. Like I said, it may not have been their fault, it could have been on R&L carriers. So, be sure to request they DO NOT ship your wheels with R&L Carriers

* Custom Offsets attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Joey M. – Custom Offsets Rep

Michael - we completely understand your frustration given you were expecting perfect, non blemished wheels, as were we. This type of issue just does not happen on a consistent basis, but it's certainly something we'll need to address internally with the carrier responsible. We do however really appreciate your feedback, and if you need any further help on this, don't hesitate to reach back out! Thanks.

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