Both animals arrived alive, but our ball python isnt doing very well. No heat amenities were offered to the animals. The scorpion is ok! However the ball python is ice cold. I have her on heat now and trying to rehabilitate but she's very cold. Disappointed and expect more care to be taken no matter the price of an animal. I'm giving 3 stars because at least she did not arrive dead. Less than desirable experience for my first ever online order. Usually purchase my reptiles at expos.